FAQs

Do you cover corporate events? 
Yes, we cover all kinds of events, including birthdays, corporate events, and other celebrations. You can place your order with us through phone or email and provide us with specifications. We’ll take care of the rest.
 
When will the order be delivered? 
You can select a delivery date at checkout and we deliver to your requested delivery address ourselves so we can guarantee your order will be delivered on your selected date.
 Please, place your order at least one or two days prior to the date of delivery. 
 
Can I request a specific time for delivery?
We do NOT  give a specific delivery time as it depends on other delivery schedules as well. We do deliveries between 10:00am - 5:00pm from Monday to Friday and from 10:00am - 3:00pm on Saturday.
Exceptions are made for events and garlands when discussed beforehand. Please contact us through phone or email to discuss the time with us before you place the order. 
 
Do you deliver to the residence?
Yes, we do. Balloon deliveries must be accepted in person and cannot be left unattended unless the customer has instructed otherwise. Please include the phone number or other contact details of the recipient, in case we need to contact them regarding the delivery. If the delivery is left unattended, we will bring it back to our office. If the customer requests for a re-delivery, charges will apply. 
 
Do you deliver to business addresses?
Yes, we do. If you intend to have your gift package delivered to a business address, please place the order at least one day prior to the delivery date. 
 
Do you deliver to hotels, hospitals, or schools?
Yes, we deliver gift packages to hospitals, hotels, and schools and drop them off at the administration office or reception of the Specific Room.
Once the reception has received and acknowledged the delivery, we are no longer responsible for it. The customer needs to ensure that the recipient has received the delivery. 
 
How long do helium balloons float?
Our Helium or floating balloons last about 48 hours . We DO NOT guarantee a longer time than this, because it depends on the weather and conditions of the place.  Usually if taken the appropriate care and are not exposed to extreme temperature changes they can last several days.
 
Can I add a personalised message?
Of course you can. The personalised message should not be longer then seven words so it makes an impact.
 
Can I choose my the colours for my order?
You can request any colour Scheme or theme. We have a variety of colours and styles. As well as themed balloons from all your favourite characters.
 
Can you do a Custom order?
Yes, please email info@fiestadesign.co.nz or call 09 214 9745 and we can discuss a custom order. 
 
What Is Your Cancellation Policy?
Any cancellation must be made more than one week prior to the event. We do not accept cancellations for events with less than one week to go. All payments must be done in full and/or deposit will not be refunded. 
 
Terms And Conditions
  • We are not responsible for any damages caused due to weather changes like rain, intense heat, high winds and otherwise. 
  • All of our deliveries are made during the morning or the afternoon. If you want your order to be delivered at a specific time, please give us a call to discuss the details, and we will deliver your order at the time specified if possible.  We charge an additional fee for specific time orders. 
  • The photos provided by the clients are used for reference, and although we guarantee the delivery to be of excellent quality, the balloon arrangements may vary depending on our inventory. 
  • NO EXCEPTIONS: ALL ORDERS FOR THE WEEKEND MUST BE PLACED BEFORE FRIDAY AT 12 PM. IF YOU PLACE AN ORDER AFTER 12 PM, YOU RISK YOUR DECORATION BEING FINISHED AND DELIVERED ON TIME. WE MIGHT HAVE TO MOVE THE DELIVERY DAY TO MONDAY OR TUESDAY. 
PLEASE CALL US ON 09 214 9745 or email info@fiestadesign.co.nz  IF YOU HAVE ANY QUESTIONS.
.